Return & Refund Policy

Unlike many other web sites, dooneyandbourkeco.com offers free shipping for all domestic orders placed on our website, with no minimum order sizes or special exceptions. Shop premium Dooney & Bourke leather handbags, crossbody bags, tote bags, wallets and fashion accessories at our online outlet anytime.

Just because shipping is free doesn't mean it should take a long time. Dooney & Bourke Store understands that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from our website, you can expect to receive your order within 1–9 business days. We ship via trusted courier partners to ensure safe and timely delivery of your leather accessories.

Dooney & Bourke Store Quality Control: From Sourcing to Delivery

Specializing in iconic leather bags and fashion accessories, we maintain strict quality standards whether you are shopping for everyday handbags, travel totes, wallets or watches. Our products go through a complete inspection system that checks and double checks quality, from sourcing to delivery. This page covers: Sourcing your products Processing your product order Testing your products Packing your products Tracking your products Return & Exchange Policy

Sourcing Your Products

While you're sitting in the comfort of your own office or home browsing dooneyandbourkeco.com’s huge range of Dooney & Bourke leather goods and accessories, we're already busy selecting the best products at the best prices, all with you, the customer, in mind. With offices in US and UK, Dooney & Bourke Store works with the best and most trusted manufacturers throughout the industry. Our partners are carefully selected for premium leather quality, outstanding reputation, reliable lead times, and whether they share our passion for serving customers like you.

After a rigorous inspection and vetting process of the products we know shoppers are interested in, we make them available to you at unbeatable outlet prices, since we source them straight from the manufacturer. We focus on durable genuine leather craftsmanship, the signature feature of Dooney & Bourke collections.

Processing Your Product Order

Upon clicking "Complete Order," our team at Dooney & Bourke Store springs into action and immediately begins processing your order. One employee reviews the details of your order, checking for anything that might delay processing, while another speeds off to pull the inventory from our shelves. Meanwhile, an email confirmation of your order will have already arrived in your inbox. You can review your order summary, item list and estimated delivery schedule directly in your customer account on dooneyandbourkeco.com.

Testing Your Products

Even though our suppliers are all trusted manufacturers of quality leather items, we don’t take any chances with your specific order.

Everything is first routed to our International Distribution Center where a highly-trained inspection team evaluates your products based on Dooney & Bourke strict protocols and inspection requirements. Our requirements are high: only 80 percent of initially selected products are given our stamp of approval at this stage. Did we get your order right? Before we begin packing, we do a thorough check to match orders correctly. Our own Quality Control team then gives your product another inspection, inside and out, checking leather condition, stitching, hardware and branding details following strict protocols and requirements. If the product meets our standards, we give it our stamp of approval. It's now ready to be shipped off to you!

Packing Your Products

dooneyandbourkeco.com packaging and delivery team runs like clockwork, even if we do say so ourselves. Items are always carefully inspected for any manufacturing and design defects before they're shipped off to ensure that the item you fell in love with online is the item you receive from our courier. Our team members check order slips with the original online purchase confirmation, and then review the product pulled from the shelf to make sure it checks out with the product listed.

Then, and only then, does the team move on to packaging the order, doubling-up (and often more) on the bubble wrap and protective packaging to safeguard leather bags and hardware during transit. Next, it's out the door in safe hands with our trusted and verified couriers.

Tracking Your Products

Once your product leaves our doors, we are still here to help. Our Customer Service team is always working behind the scenes to address your every need and query. We track your shipments and are available at your convenience to answer any questions, whether by live chat or through My Orders Mailbox on our site. Once shipped, you will receive a tracking number via email to monitor your package movement online. No matter the issue, we're always here to serve you.

Return & Exchange Policy

We are committed to your complete satisfaction. All ordered items sold at dooneyandbourkeco.com follow the rule: what you see on our website are what you get. Before enjoying our easy exchange & return policy, you must contact us to obtain the returning shipping address before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all original tags and protective packaging attached.

Valid proof of purchase is required for product exchange within 30 days after purchase. Products can be exchanged if there is a confirmed quality problem. Refund policy is not available. Products can be exchanged provided that the products are in new, clean condition with all original tags attached, and each order qualifies for one exchange only. The price difference will not be returned if the price of the exchanged item is lower than the original purchased one. Dooney & Bourke Store reserves the right for the final decision on all exchange requests.