Shipping & Delivery

Express delivery with tracking number: DHL, EMS, UPS, FedEx and other trusted global courier partners.

Shipping Policy

1. Please double‑check and confirm your full, accurate shipping address before completing payment. Kindly provide a valid phone number and your frequently‑used active email address. We will use this contact information to reach you regarding order updates, delivery exceptions, or any issues related to your purchase. Incomplete or incorrect address information may result in delivery failure, package return or extra redelivery fees for which the buyer shall be responsible.
2. Orders normally take 24‑48 business hours for internal processing, including quality inspection and packaging. Orders placed on weekends or public holidays will start processing on the next working business day. Once your parcel is dispatched, an automated shipping confirmation email containing your unique tracking number and courier information will be sent to your registered email inbox. Please also check your spam or junk folder if you do not receive the email within 48 hours after processing.
3. For special‑style or custom‑made items: after we receive your confirmed paid order, production will require at least 10 business days. Total lead‑time from order placement to delivery may take several weeks in such cases. Rural or remote geographical locations will also extend overall delivery transit time.
4. International Customs Notice: All international shipments may be subject to customs inspection, import duties, taxes, or local customs clearance delays. Any customs‑related fees are the sole responsibility of the buyer. Customs‑caused hold‑ups are completely beyond our control. We cannot provide compensation, refunds or extra assistance for delays caused by local customs procedures.
5. Delivery Time Reference: Standard international express shipping normally takes 1‑9 business days after dispatch. This estimated transit time is for reference only and is not a guaranteed delivery date. Circumstances such as bad weather, courier backlog, public holidays, or customs clearance may lead to longer delivery windows.
6. Undeliverable & Returned Packages: If a package is returned to our warehouse because of wrong address, recipient refusal to receive, failed multiple delivery attempts or missing contact information, the buyer will bear the return shipping cost and reshipping fee. We will not offer free re‑delivery for these situations.
7. Lost or Damaged In‑Transit Parcels: If your tracking shows lost or severe damage upon arrival, you must contact our customer service within 7 calendar days after the marked delivery date. You will need to provide tracking screenshots and photos of outer packaging / damaged goods for our verification. Claims submitted after this time window will not be accepted.
8. Shipping Exclusions: We do not ship to PO boxes or APO/FPO addresses. Please provide a physical residential or commercial street address to avoid shipment rejection by couriers.
9. Free‑shipping Terms: Our site offers free domestic shipping with no minimum purchase requirement. Free‑shipping service only applies to domestic orders. International orders will calculate shipping cost at checkout according to package weight and destination country.