Delivery Time We require 1‑2 business days to process your order prior to dispatch. We offer two shipping methods for your selection.

• Fast Delivery: For the United States and European countries, transit time takes 3‑5 business days after shipment.
• Slow Delivery: For European countries, transit time takes 10‑15 business days after shipment.

Tracking Information Once your package has been dispatched, you will receive an automated email containing full tracking details. Please check your spam or junk folder if you have not received this email within 24 hours after shipment. You can also monitor your shipment status via the tracking link inside your customer account.

Lost Package Policy If your package fails to arrive within 4 weeks from the shipment date, it will be classified as a lost‑in‑transit parcel.

• When confirmed as lost, we will reship the identical purchased items to you subject to stock availability.
• If the exact items are out of stock and unavailable for reshipment, we will offer comparable alternative similar‑style products, or negotiate a partial refund based on mutual agreement between both parties.
• In the event that neither identical nor suitable substitute items can be provided, you are entitled to request full order cancellation. The total amount you paid, including original shipping and handling fees, will be fully refunded to you.